Change is difficult. If change were easier and more straight-forward, we would all be healthier, thinner, more fit, more organized, better listeners, and better delegators.
Instead, most cardiac patients, after they are told they must change their behavior in order to live longer, risk their lives by continuing or reverting back to their old behavior. Most dieters gain back more than the weight they have just lost. The offices of corporations are full of executives who really mean to become better listeners and to delegate more often, but fail to do so.